When you go to a restaurant, the experience is just like a mini-vacation. The key objective of going to a restaurant is to get a stress-free and enjoyable afternoon or evening with your friends and family. As a restaurant manager of a unit, you should always keep the above in mind when you want to satisfy your guests. Your staff should be aware of the tricks and tips to make your guests happy.
What makes a good restaurant click?
What makes a restaurant click and how do you attract more and more guests to it? When it comes to improving the guest experience quality of your restaurant, you do not have to put too much effort in winning their confidence and hearts. Every restaurant should provide their guests with a personalized experience that will make them come back again and again. Every guest needs a friendly approach and a personal touch when it comes to dining at your restaurant.
A personal touch goes the extra mile
Experts from esteemed restaurants say that a personal touch helps you in every way to improve the guest experience of your restaurant with success. No matter how big or small your restaurant is, this personal touch will ensure customers get the attention and the care they look forward to when they arrive at your restaurant.
How can you improve the customer experience for your restaurant?
The following are some ways via which you can improve the guest experience of the people who visit your restaurant
- Smile, smile, and smile – Teach your staff to smile at your guests. When you smile at someone, that person also smiles back at you. Smiling is contagious, and when you smile at someone, it lifts their mood.
- Cleanliness of your restaurant – The cleanliness of your restaurant will attract customers to it. The levels of cleanliness of a restaurant are as important as the quality and the taste of the food you serve.
- Technology – Technology plays a vital role when it comes to improving the service quality of a restaurant. You can improve the experience of your guests with the help of technology. You can use technology to register the customer feedback from your guests so that you can work on improving their experience in the long run.
Delighted guests transform into loyal guests
Delight your customers to make them come back to your restaurant every time. Satisfied guests become loyal guests. They keep on returning to your restaurant with their family and loved ones. Experienced restaurant owners say you should focus on small things in order to improve the overall guest experience of your restaurant. Very small details count when it comes to creating a huge impact on your attractive, loyal customers to your restaurant. The following are 5 expert tips given by esteemed Uzbek restaurant managers and owners that help you double the influx of your guests to your restaurant-
1. Meet and exceed the expectations of guests that come to your restaurant – When guests decide to dine at your restaurant, they have specific expectations even before they arrive at your restaurant to eat. Most people come to your restaurant after they have read online reviews, heard recommendations from their friends about the restaurant or they have been through and interacted with the website of your restaurant. Once they have heard about your restaurant, they form a specific opinion of it.
When they walk into your restaurant, they have expectations, and as a restaurant manager, if you are able to exceed them, you have won dedicated guests to your restaurant with success. Restaurant owners say it is practically impossible to claim what influenced a guest visit. However, they can make predictions about the visit of guests to their restaurants. For instance, if your restaurant provides quick service, guests will visit you primarily because of convenience, price, and speed. You may be a casual restaurant where guests get good value for their money. The service of the restaurant is friendly, and the atmosphere is comfortable. Again, if you are the owner of a fine dining restaurant, guests expect professional service, good quality food and of course a bigger bill amount.
Once you have gauged the expectations of your guests, the next step is to exceed their levels of expectations. Even if you have great food, service, and ambiance, if you fail to identify and meet the expectations of your guests, you actually ruin their experience at your restaurant. With proper staff training, you can provide your guests with top quality service to make them feel pampered and special.
2.Treat your guests as if they are regulars to your restaurant – Your guests undergo a unique decision-making process before they arrive at your restaurant. They at first think of dining out at your restaurant and decide on the kind of cuisine they wish to eat. Once they arrive at your restaurant, you get several options to choose from. When you wish to get a regular influx of guests through the door, make it a point to appreciate their presence at your restaurant. Treat them like they are a part of your restaurant family. Every member of your staff plays a vital role in caring for the guests. The owners and the managers of the restaurant often greet the guests once they walk in through the front door. If you have a loyalty program, ask your guests to join it. A loyalty program will help your guests get offers and discounts for your program. You can also make use of feedback forms from where you can collect the valuable opinions of guests and make the desired improvements to your service.
As a restaurant owner, you should ensure that your guests get a wonderful experience. If you provide them with frequent deals and discounts, they will come to your restaurant. As an owner, make sure you make the payment easy for your guests so that they do not face problems when they are come to your restaurant to eat their favorite dishes.